Refund Policy

We want you to love your Abrenta® Pilates Bar. If you are not fully satisfied, here is how our returns and refunds work.

100-day guarantee

You have 100 days from the date of delivery to request a return, for any reason. If it is not the right fit for you, simply contact us within that window and we will provide instructions for returning your item.

Condition of returned items

Returned items should be in the same condition you received them, unused or gently used, and include all original components and packaging where possible. Items that are damaged due to misuse are not eligible for a refund.

How to start a return

Contact us through our Contact page with your order number and the reason for your return. We will respond with return instructions and, if applicable, a return shipping address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Return shipping

Unless the item you received is defective or incorrect, you are responsible for return shipping costs. If the item is defective, damaged, or not what you ordered, we will cover the cost of return shipping.

Exchanges

If you would like a different color or version instead of a refund, let us know when you contact us and we will do our best to accommodate an exchange, subject to availability.

Damaged or defective items

If your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue so we can make it right, whether that is a replacement or a refund.

Questions

If you have any questions about returns or refunds, please contact us through our Contact page.