Shipping policy

PROCESSING TIME

Orders are typically processed within 1-3 business days after purchase. You will receive a confirmation email with tracking information as soon as your order ships.

 

SHIPPING DESTINATIONS AND RATES

We currently ship within Spain, to the rest of the European Union, and internationally, including the United States. Shipping rates and estimated delivery times are calculated at checkout based on your delivery address and will be shown before you complete your purchase.

 

DELIVERY TIMES

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Delivery times are estimates only and are not guaranteed, as they can be affected by carrier delays, customs processing, weather, and other factors outside our control.

 

INTERNATIONAL ORDERS AND CUSTOMS

For orders shipped outside of the European Union, your order may be subject to import duties, taxes, and customs clearance fees charged once the package reaches its destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country's customs office for more information before placing an order.

 

ORDER TRACKING

Once your order has shipped, you will receive an email with tracking information so you can follow your package to your door.

 

LOST OR DAMAGED PACKAGES

Abrenta is not liable for products lost, stolen, or damaged in transit once handed to the shipping carrier, but we will do our best to help you file a claim with the carrier and find a resolution. If your order arrives damaged, please contact us at info@abrentax.com with photos of the damaged item and packaging.

 

QUESTIONS

If you have any questions about shipping, please contact us at info@abrentax.com.